I am not able to log in
If you’re experiencing problems trying to log in to the website, the most common error is that you have not yet activated your account or that you entered an incorrect email address or password. Please be sure to follow the link in the account confirmation email once your account is created. You can always choose to create a new password if you wish.
If you still experience issues while logging in to your account, you can reach out to us via this contact form.
I forgot the email I used to sign up.
If you’ve forgotten your email address, please contact us at email@example.com with your billing address along with the last 4 digits of your credit/debit card. We can locate your account from there.
I misspelled my email address when signing up.
No problem, we are here to help! Please contact us at firstname.lastname@example.org with your billing address along with the last 4 digits of your credit/debit card. We can locate your account from there.
How do I change my address?
If you need to update your address, please contact us here and we can update it for you.
Can I purchase a subscription as a gift?
Yes, you can! You can buy a 1x box that does not renew or you can choose between our Quarterly subscription (receive 4x boxes per year – billed quarterly/auto-renewal) or our Annual subscription (receive 4x prepaid boxes per year/auto-renewal). If you purchase a subscription (quarterly or annual prepaid subscription) you will need to cancel the subscription prior to it renewing or just email us after ordering and we can cancel for you, if you wish to buy only one box.
Can I include a gift message?
Yes, you can include a gift message with your order. At checkout simply enter your gift message within the “Message section” and we will make sure to include it.
Can I skip a box?
You can definitely skip a quarterly box. Simply email us by the 10th of the month at email@example.com and let us know the desired time you want to skip and we can adjust your renewal accordingly.
How do I apply a discount?
The discount code box is located on the Checkout page on the left hand side directly above the “Billing Details” section. It is a box titled “Have a Coupon?” with a button that says “Click here to insert your coupon”. Simply enter your coupon code and checkout to apply.
Are payments secured?
Like most trustworthy websites, we use SSL technology (Secure Socket Layer) to protect your personal information when it’s being sent over the Internet. SSL is the standard for payments over the Internet and is supported by Chrome, Firefox, Microsoft Internet Explorer, Safari and other popular browsers.
We use this technology to encrypt sensitive information before it is sent over the Internet. SSL technology prevents your information from being accessed when you are submitting it.
What payment methods do you accept?
We accept all major credit and debit cards.
Do you offer expedited shipping?
Currently we do not offer expedited shipping. All shipping will be standard, 3-5 business days via USPS Priority mail, UPS or FedEx in the US. For Canada and Internationally, USPS lists a minimum ship time of 4 weeks, with delays due to customs.
Do you offer international delivery?
We do offer international shipping in the EU for a flat rate of $26.95 and a flat rate of $16.95 for shipping in Canada. For all other international destination and to Hawaii, Alaska, Puerto Rico and Guam please contact us at firstname.lastname@example.org so that we can secure the best shipping rate for you.
Please note delays due to COVID, customs and additional issues could result in 30+ days shipping time. We are not liable for customs delays. You should expect delays with International orders.
It is possible that that there may be additional customs fees depending on the policies of your country of residence. In addition, international shipments may be subject to delays related to customs clearance. We are not responsible for these or additional fees and delays. Though we provides tracking information, not every country tracks the shipments all the way to the destination. While most of our shipments reach their destinations without any issues, we cannot be held responsible for lost or stolen items.
For International Shipping:
The goods will be imported on behalf of the consignee/customer. The consignee authorizes Ambrosia to import the goods on their behalf. Further, the consignee/customer agrees that Ambrosia may delegate the obligation to import the goods on his behalf to a subcontractor. The consignee will pay the taxes & duties in addition to the purchase price of the goods.
We are not responsible for lost packages.
We are not responsible if you provide the wrong shipping address. If packages are returned to us, you are responsible for additional shipping charges. If the package is lost due to you providing the wrong address, we are not responsible and we cannot offer a refund.
Why did my gift subscription auto-renew?
At this time, we do not offer one time gift subscriptions. We do however, offer one time gift boxes which can be ordered here. All of our subscriptions auto-renew, so if you’d like to receive just one box we suggest ordering the one time gift boxes which are the same as our subscription boxes but slightly more expensive.
How does billing work?
You are only billed 1x if you purchase a 1x box or the Annual pre-paid subscription (4x boxes per year). If you purchase a Quarterly subscription you will be billed the 1st of the months in which the boxes are released (March, June, September and December).
How do I cancel my subscription?
You can cancel your subscription within your account at any time. Simply go to ‘My Subscriptions’ and click on cancel. If you have already been billed, then the cancel will apply to the next cycle of boxes.
Canceling your subscription does not affect any pending boxes that have already been paid for. Your cancellation will go into effect your next upcoming renewal. There is no fee to cancel.
Cancellation of a prepaid subscription will not auto-renew once term has expired but shipping of paid boxes will continue.
If you need help cancelling your subscription please email us at email@example.com for assistance.
Note: Refunds will not be issued for any order that is refused or abandoned by the intended recipient or cannot be delivered due to an address error.
Returns & Refunds
A product included in my box was damaged/broken.
If you receive any damaged/broken products please contact us through the contact form or at firstname.lastname@example.org within 48 hours of receipt and we will be happy to assist you. In your message please include name of the product as well as photo of the issue/damage.
Can I receive a refund or return my box?
Due to the nature of subscriptions and subscription boxes, we cannot accept returns and process refunds if you don’t like a particular product. However, do contact us if you absolutely hate your box (we hope you won’t) and we will see what we can do.
What is the best way to contact you?
You can contact us here.
Vegan, Allergies, Pregnant or Nursing?
If you have specific allergies please let us know. We can keep the information on file and alert you in case that ingredient will be present in an upcoming box. We also reveal the products in the upcoming box in advance, so you can determine if the products and the ingredients are the right fit for your skin.
We always recommend to test each product first on a small patch of your skin prior to applying to in the whole area to make sure there is no allergy or bad reaction. If pregnant, breastfeeding or nursing please consult your doctor if you are unsure if a product is a good fit.
Terms & Conditions
Terms and Conditions
You can view our terms and conditions here