FAQ’s

If you’ve forgotten your email address, please contact us at hello@ambrosiabox.com with your billing address along with the last 4 digits of your credit/debit card. We can locate your account from there.

No problem, we are here to help! Please contact us at hello@ambrosiabox.com with your billing address along with the last 4 digits of your credit/debit card. We can locate your account from there.

If you need to update your address, please contact us here and we can update it for you.

Yes, you can include a gift message with your order.  At checkout simply enter your gift message within the “Message section” and we will make sure to include it.

You can definitely skip a quarterly box. Simply email us by the 10th of the month at care@ambrosiabox.com and let us know the desired time you want to skip and we can adjust your renewal accordingly.

The discount code box is located on the Checkout page on the left hand side directly above the “Billing Details” section. It is a box titled “Have a Coupon?” with a button that says “Click here to insert your coupon”.  Simply enter your coupon code and checkout to apply.

We accept all major credit and debit cards.

 We do offer international shipping in the EU for a flat rate of $26.95 and a flat rate of $16.95 for shipping in Canada. For all other international destination and to Hawaii, Alaska, Puerto Rico and Guam please contact us at info@ambrosiabox.com so that we can secure the best shipping rate for you.

 Please note delays due to COVID, customs and additional issues could result in 30+ days shipping time.  We are not liable for customs delays. You should expect delays with International orders.

It is possible that that there may be additional customs fees depending on the policies of your country of residence. In addition, international shipments may be subject to delays related to customs clearance. We are not responsible for these or additional fees and delays. Though we provides tracking information, not every country tracks the shipments all the way to the destination. While most of our shipments reach their destinations without any issues, we cannot be held responsible for lost or stolen items.

For International Shipping:

The goods will be imported on behalf of the consignee/customer. The consignee authorizes Ambrosia to import the goods on their behalf. Further, the consignee/customer agrees that Ambrosia may delegate the obligation to import the goods on his behalf to a subcontractor. The consignee will pay the taxes & duties in addition to the purchase price of the goods.

You are only billed 1x if you purchase a 1x box or the Annual pre-paid subscription (4x boxes per year). If you purchase a Quarterly subscription you will be billed the 1st of the months in which the boxes are released (March, June, September and December). 

Due to the nature of subscriptions and subscription boxes, we cannot accept returns and process refunds if you don’t like a particular product. However, do contact us if you absolutely hate your box (we hope you won’t) and we will see what we can do.

If you have specific allergies please let us know. We can keep the information on file and alert you in case that ingredient will be present in an upcoming box. We also reveal the products in the upcoming box in advance, so you can determine if the products and the ingredients are the right fit for your skin.

We always recommend to test each product first on a small patch of your skin prior to applying to in the whole area to make sure there is no allergy or bad reaction. If pregnant, breastfeeding or nursing please consult your doctor if you are unsure if a product is a good fit.